IMPORTANT PAYMENT OPTIONS UPDATE DUE TO COVID 19
OFFICE TEMPORARILY NOT OPEN TO THE PUBLIC—COVID 19 SAFETY COMPLIANCE
In response to the COVID-19 pandemic, Keystone is following the CDC and Pennsylvania Health
Department Guidelines on social distancing to limit the spread and exposure of coronavirus. As such, Keystone’s office located at 780 Miles Road must be temporarily closed to the public during this unprecedented time. You may check for updates on office opening via the website.
All other avenues of normal taxpayer communication remain open, including online, via telephone and by mail. If you have questions or need local tax assistance, please feel free to contact Keystone via email through the Contact Us page.
Para recibir asistencia en español, por favor llame 1-724-978-2866 www.KeystoneCollects.com
Three Convenient Payment Options
1. Pay Online at KeystoneCollects.com/Pay
Keystone’s e-Pay is the easy, fast and secure way to pay your tax online. With a few clicks of your mouse, you can pay your tax in minutes, on time, and with confidence.
Visit www.KeystoneCollects.com/Pay . You can pay through a no-charge electronic transfer from your bank account. You can also pay by credit card (Discover, MasterCard or Visa). A 2.5% bank processing fee applies to credit card payments.
2. By Mail:
Make Check Payable to Keystone Collections Group
Send full payment or appropriate installment payment (partial payments or partial installment payments not accepted) along with voucher to:
3. In Person:
NOTE: Offices are currenly not open due to COVID 19.
To pay your bill in person, visit Keystone’s Chester County office, located at 780 Miles Road, West Chester, PA. Please note that cash is not accepted. For a complete list of branch locations, visit www.KeystoneCollects.com or call 1-866-539-1100.
You can no longer pay your tax bill via the Fulton lock box or in person at the Fulton Branch.
Payments must be for the exact amount only or payment will be returned.
To request a receipt online, visit www.KeystoneCollects.com/Pay. You will need your original invoice number.
Tax bills will continue to be mailed directly to taxpayers. If a Mortgage Company or bank pays your real estate tax bill from an escrow account, you must forward your tax bill to them so your Mortgage Company or bank can pay your bill on time. For questions, go to Keystone’s website and select the Contact Us link to ask a question online. An associate will respond by email within approximately 24 hours. Or call Keystone’s Taxpayer Services Department toll free at 1-866-539-1100, Monday-Friday from 8 a.m. to 4 p.m.